Chris is Founder and Principal of City Square Associates. In that role he has designed research for and provided creative and strategic advice to a wide range of clients in both the private and public sector including the networks and digital platforms of NBC Universal, ABC Disney, MTV Networks, Capital One Financial, Intuit, and others.
Karen is the Senior Strategist at City Square. She is an innovative customer insights professional with nearly two decades of experience working with the world’s top brands. A sociologist and mixed-methodologist, she believes harnessing and disseminating the consumer voice demands both deference and creativity.
Phil is the SeniorResearch Manager at City Square Associates. Phil is responsible for overseeing both qualitative and quantitative research projects, beginning from the preliminary design stage all the way through reporting and implementation. Phil’s approach to market research is deeply rooted in the social sciences.
Will is a Research Coordinator at City Square Associates. In this role, Will focuses primarily on developing, implementing, and analyzing quantitative survey research. He also helps coordinate research logistics, team-wide project management, and CSA’s marketing and communication strategies.
MFA, National University; BS, MA, Central Michigan University
Kristi is Office Coordinator and Research Assistant at City Square Associates. In these roles, Kristin oversees accounts payable and receivable, coordinates logistics at CSA’s Cambridge offices, and provides data entry and document editing support to the research teams.
Vivian is adjunct Senior Research Consultant and Process Facilitator at City Square Associates Inc.
She has 20 years of experience in tactical and strategic marketing research gained through her work in research and company leadership at three New England firms: City Square, The Taylor Research & Consulting Group, and TideWatch Partners. During her time with these firms, she led executive-level customer satisfaction measurement work for Verizon for 15 years; moderated and interviewed across a wide array of segments and industries; mentored, trained, and supervised research staff; and shaped operational and strategic direction, ultimately reaching the Vice President level.